Saturday, March 10, 2018

THE RV WORLD

The information contained in this blog are the expressed opinions of the author based on true experiences.  Photo "Disclaimer" is sourced via Google Images 2018
AND Therefore, not fact.  Ok, so it's the world we live in.  You've heard it all, "buyer beware, you get what you pay for, or Caveat Emptor"  of course everyone has the memorable experience of having to buy a new car.  Visiting the car lot and having the sales people swamp the car.(if not, be thankful)
 In our case, we drove by on a Saturday afternoon and saw them all standing out in front and because we did not have the courage to pull in, drove past.   People we do business with should carry a disclaimer as the one above, tacked to their fronts. Especially a certain company which I will not name here, Camping World, in this post due to the fact that my opinion may have some relevance to the future business dealings of this organization. NOT! business is booming. They must stay alive due to their Good Sam Camping Club and Insurances and the continual victimization of unsuspecting RV buyers like us.

  However, I will not just single out this organization for its shocking behaviors towards clients/employees and customers, I will also mention others like Cal Am Properties and Resorts.

THE STORY: Mom and I were Workampers planning a trip someplace south for the winter of 2017/18.    The old Class C had seen its best years and therefore prompted us to look for another rig.  Finding a rig that fits one's needs is a huge undertaking.  Very much like buying a house the process has an added element of dealing with RV salespeople and lots of competition between organizations.  They all promise something.  Most of it is lies.
Having exhausted our local facilities we broadened our search and upon calling a Camping World in Oregon was told; "We have several newer/used units that your financial situation could accommodate."

Upon arrival, the saleswoman whom I made an appointment with could not be found, having gone to lunch already. We were exactly on time, I'd have understood had we been late, going to lunch.. finally, she showed up as we were about to leave, walking to our car she came out to greet us,"hi guys,"  We loaded up into a golf cart.  Thank God that my Senior citizen mother was in the front as the quick turns and fast stops, made by our saleswoman would have spilled her out, a potential catastrophe to be sure;  after viewing the first NEW! RV, she chose to walk.
We asked,"where are the older models you told us about?" Having driven for 4 hours to see a potential "Awesome Used RV" we were quite disappointed when the crazed saleswoman stated, "oh, I don't have much." zipping to a curbside beside a hybrid I inquired about.  "you can have this unit at our cost"  "How much does it weigh as we can only pull under 3,800 lbs." The bargaining began.  We ended up buying a NEW! RV that in theory we could pull but in reality could not.  We parted to drive home with a promise for a phone call tomorrow to let us know if our financing went through.

The call never came.  We called and never got anyone who could help us.  Getting a little aggravated by this time as we had left money down on the rig.  Someone should be communicating with us. Another day later, after waiting for calls all day for managers, and disconnected calls, and put on hold calls.  Once we were routed to the store section of the facility and speaking to a merchandise person we hung up.  2 days later we called again. My mother hung on the phone for some time before another salesperson came on to tell us our speed racer sales lady could not be found and was probably out on the lot with another client."  Did we want her to call us back? as he would take a message. My mother asked for a manager.   This kind of attitude persisted for another 2 weeks.
Why we did not just cancel the check I have no idea. Perhaps we could not find anything else at the time. I had done extensive research into what we could haul, tongue weights, water capacities, warranties, hitches and sway bars.  Looking back, We should have just asked for our money back and moved on.

To our credit or our stupidity, we hung in there until we had our new RV sitting in the drive.  I was on the lot to see it be driven out by contracted delivery people after a quick run through on operations by a toothless logger and a shop guy that smelled of alcohol.  Lighting the propane?

In the back of my mind as we were rushed out of there(our saleslady already with a new client, ignoring my waves goodbye,) a scene from,"Casino Royal," Woody Allen in front of a firing squad having his last smoke.  "SO LONG SUCKERS" https://youtu.be/67GncCLOBVE" playing while I watched our NEW! RV head out on its maiden 4-hour journey to its hook up in our drive.
I wish I could say "these suckers" were done with those peddlers, making that experience a character building memory.  Yet we could not. The sale was mismanaged and the paperwork was not correctly expedited.  The loan package compiled without permission of the lender and on and on, even the names were not correct.
on one occasion after we had called to discuss this, she said," I don't know why your unhappy, you got such a good deal why don't you run an ad on Craig's list and sell it ?" Wow!  where did that come from? obviously, someone eating too much lunch and racing around flipping senior citizens out of golf carts.. IDK

The RV was too heavy weighing in at 3,600 lbs loaded. Our Grand Caravan with a factory installed tow package was straining to pull us to Arizona. We gave up and bought a truck.

One would think that was the end of it.  However, when we got to Arizona the Workamper job at Cal Am their Val Vista Resort, where we had been hired, forgot to tell us that we had to have a camper that was over 22' long.

So, there we were with our new Jayco Jayflight BH17. One of the most negative experiences in my life began.

It wasn't the residents who were mostly retirees, snowbirds, and locals living the RV life, that were a problem; they were just normal folks who wanted to have a good time.   It was the management of the resort that needed lessons on how not to behave as criminals.  They practiced lying and opportunistic business practices.  To explain better; Its a sort of vulture approach. Use everyone else's money, don't pay your bills and do not fulfill your contracted promises to your business partners, utilizing manipulation and control.  Say one thing and do another.

The very first day I was on the job the manager came in and browbeat the other Workampers for apparently making a paycheck.  "You know corporate doesn't like that," he said.  He did not look at me, however, I felt he was sending a message to those of us who had just come in.

We had come to the job with the assurance that if we worked over our rent and utilities we would be given a paycheck.  That was disappointing as I had passed up other offers to come to this location.   Other fiasco's were: losing our paperwork, not even bothering to employ my mother who had come all the way to Arizona having been hired just like myself, moving us to another part of the park, (I'm sure due to the size of our rig)  not answering emails and now making me chase my tax information. Yikes! Since we are members of Workamper News and we were recruited from their classifieds, I feel obligated to warn others of our experiences.  Cal Am was dishonest and much of my mother's stress which caused her to have a stroke while we were there can be attributed to that experience.

AND yes, "Caveat Emptor" which should completely apply to Camping World.  We had been warned and now so have you.

Part #3 will usher in the next chapter of this escapade, A visit to the same company where we purchased our unit in Arizona, its entitled, "Stupidity."





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